Feedback and Complaints Procedure

Stage 1: Please tell us. We will do everything we can to help to resolve the matter. We encourage you to discuss it informally with any member of the team.

Stage 2: If this does not resolve the issue, or you believe it is not appropriate to discuss informally please submit your complaint in writing to info@buildingcontrolmanagementconsultancyltd.co.uk.

All Stage 2 complaints are personally considered by the Director.

• Please include the following information in your complaint:

• Your name and contact details.

• A clear description of the complaint and any relevant background information.

• The names of any BCMC LTD Building Control staff or project involved.

• The outcome you are seeking.

Stage 3: BCMC Ltd is regulated by the Building Safety Regulator. If you are not satisfied with our response to your stage 2 complaint you may raise a concern with the Building Safety Regulator (BSR) about BCMC Ltd.

It is likely, in most cases that the BSR will ask you to complain directly to BCMC Ltd before they will consider investigating your concern. Therefore, we would ask that any complaint follows this staged process.